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Returns & Exchanges

**All Sample Sale Items are FINAL SALE - No returns or exchanges**


If for any reason you are not happy with your purchase, you may return your item(s) within 30 days for an exchange or online merchandise credit ONLY. We do not offer refunds. Merchandise credits are good for future purchases made on the site and are redeemable for up to one year from the date issued. Items purchased in the Sale section of our website are Final Sale and may not be returned for exchange or online merchandise credit. Before mailing your item back, please send an email to  hithere@vetudejoy.com with your Order # and item you'd wish to exchange.
  • All items must be returned in their original condition (unworn, unwashed, unaltered), free of damage, with original labels attached. All merchandise must be unworn. Any items returned with signs of wear or damage that may have occurred while in possession of the customer will prohibit your return. We can only accept returns that are in the original, resaleable condition. Returns that do not meet this criteria will be deemed non-returnable and will be denied - returned to sender, and no merchandise exchange or store credit will be offered.
  • As we do not cover the cost for return shipping, we will ship your Exchange Request free of charge.   
Please allow 10-14 days from the date we receive your item(s) for processing. We will notify you via email once your exchange has been processed. Once processed, we will send you instructions on how to utilize your store credit. Original and return shipping charges are non-refundable. 

Please return your items to the address listed below. Please include your Order# on the outside of the package:
HashtagBK - Vêtu de Joy Returns
Order # _________
92 Hart St., Suite 1B
Brooklyn, NY  11206

Non-Returnable Items
The following items are non-returnable.  Refund credit will not be issued for the following:
  • All items purchased in Sample SALE section or marked as "FINAL SALE" are not eligible for exchange of any kind.
  • Items that have been worn.  
  • Gift Cards
  • Exchanged items


Express Exchanges

FREE SHIPPING ON ALL DOMESTIC EXCHANGE ORDERS*
Since many of our items sell out very fast, we offer express exchanges to ensure we still have your item and size in stock. Simply place a new order for the item you need to exchange and we'll waive the shipping fee. Customers are granted (1) exchange opportunity per order.  Exchange requests are non-returnable.

EXCHANGE VIA WEBSITE
  1. Place a new order online
  2. Contact Vêtu de Joy
  3. Please reference your old and new order number
  4. We will waive the shipping fee on your new order
  5. Send us an email letting us know you'd like to exchange the item 
Contact Us
*Free shipping on new exchange orders are eligible for orders shipped via Ground Delivery within the United States, exchanges may be made within 30 days of receipt. 
Offer not available for international orders.

 

 

 

 

 

 

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